2015_03_17-Storytelling-For-Startups

 

If you have stories to share, then this is the place! Just fill out your travel story in the form below (you can even add pictures if you like) and we’ll add them to our blog. At the end of the month the team at Home Travel will meet to choose our favourite, and that story will win a return ticket to Melbourne or Tasmania.





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Stories We’ve Received

Our trip of a lifetime… As a new friendship group we decided to go on a cruise to celebrate Kerrie & David’s 40th birthday (husband & wife), my boys and I were lucky to get an invite to go, it was our first cruise as with all 22 friends (consisting of 11 adults and 12 kids ranging from 2-19) going so we did not know what to expect… With Stace’s expert help our group was booked for a trip of a lifetime, Stace took care of everything to a T and made the experience so easy!! Well, let me tell you we have never laughed, danced so much… We wined & dined & lazed by the pool. There was heaps to do for both adults and kids… This will not be our last cruise as an extended blended family. Thank you so much, Stace!

 

– Aleisha Bennett


 

This is how we experienced our many happy times and phone calls to Robyn and Murray, nothing was ever a problem of whatever we asked of them.

 

Ready – Robyn is always ready to help and give tremendously great service.
Options – Robyn always giving the options that suit you best.
Beyond – She goes beyond any measure to ensure your travel is filled with memories.
Yardage – She always goes the extra mile.
Natural – Robyn is truly a natural in what she does!

 

ROBYN is always helpful, ready at any time and tremendously reliable. She offers an envelope of variety, options and examples . She is truly a reliable, organised and lovely lady. Thank You, Robyn and Murray.

 

– Sue Southorn

 


 

I’ve got three stories to tell about my favourite travel agent Stacey Lyons. I’ve used her for a few years now and without a doubt she goes above and beyond with her service!

 

The first trip I booked with her to Thailand in 2010 for a wedding we both ended up in a hospital with a few others quite ill. Stacey got brought into my hospital room via a wheelchair to check on me and even helped me with my insurance claim even though she was sick! She made me feel at ease knowing the insurance company would sort it all out and I’d be able to head home to recover.

 

My second trip with Stacey was to Europe on my own for a Contiki adventure after becoming single. She made it all so easy and put me at ease for my first solo trip across to the other side of the world. On the way home I was sitting at the airport very hungover to find out my plane would be delayed which meant I’d be missing my connecting flight to Australia. With little contact home, I sent Stacey a Facebook message to inform her of my dilemma. I arrived in Dubai to find out if been booked on better flights home, she’d cancelled accommodation I no longer needed saving me money and got me home back on Tassie soil with no extra delays. This trip was for my thirtieth birthday also. Stacey being the superstar she has even organized a surprise birthday cake which was given to me mid-flight by emirates along with a birthday card. She certainly knows how to make you feel like the most valued and important customer ever.

 

I’ve booked several other trips with Stacey but my last trip in 2015 she rocked. After attempting to get to Bali twice but being told you’re not going to make it due to the volcanic ash cloud Stacey saved the day yet again. Stacey knew I was looking forward to the first real holiday with my new partner after we had both been living in remote communities in central Australia in shipping containers. She knew we would not be making it so decided to look into other options of where we could go. We hoped off the plane to a call from her offering us numerous options to fly to many beautiful locations overseas in order to ensure we didn’t miss out on a well-deserved break. After letting Stacey decide where we would go we ended up in Fiji to one of the most amazing and beautiful places I have ever been. The holiday was different to what we had planned but was fabulous and she ensured this holiday was one to remember ensuring we had the best Available to us during our stay.

 

Stacey is a gem. No matter where you are, no matter the drama she always sorts it out. She’s passionate, loyal and amazing at her job. She’s honest and I know when she recommends something it’s going to be amazing. I have and will continue to use her and recommend her to others for her amazing talents and service in the travel industry. Thanks Stacey for everything you’ve done for me so far and what you will continue to do for me in the future. You make my holiday dreams become a reality!

 

– Emilie van Ek

 


 

Recently my husband and I found some “cheap” deals for a cruise with P&O online. My husband called me at work and said: “Quick give store a call and see what she can do”. So I did call state and she was able to not only price match our cruise to the one online she managed to get us an upgrade, booked and paid for all within the next two hours!!!

 

She then booked my mum and dad on the same cruise (they were actually away camping) so she did an amazing job with absolutely NO notice!!!! And all of this including airfares and accommodation in Sydney sorted within the day!

 

We’ve travelled with Stacey before as have all of my family and we cannot speak highly enough of her efficient and ever helpful service she provides. NOTHING is ever a problem and she makes sure everything is organised and thought of!

 

-Ailsa Conkie

 


 

I know it was a long time ago, but…My friend and I were travelling in Europe on a Globus tour when my friends step father died, we were in Germany at the time. The Globus tour director did not help at all, nor was she interested in our situation.

 

One phone call to Robyn, (now co-owner of Home Travel), and Bingo! she not only had my friend booked on the first plane available from Frankfurt back to Tasmania, with connections but had also supplied detailed notes about how to get to the train station from our hotel, how to get a taxi from there to the airport, and then she helped my friend deals with the insurance company once everything had settled down.

 

That was the time I decided only to book through a Travel Agent you trust to help you in times of need. There is not one website or app that will help you in such a stressful situation like this. But a human who cares can.

 

– Joy Wools-Cobb