karen flood

Karen Flood has been our travel consultant since we started venturing overseas.The first was an introduction by way of a cruise which enabled Sandra and I to get a taste for travel ,having not been outside Australia before.Karen recommended a suitable cruise and arranged everything in an efficient manner and we had a great cruise which instilled our confidence in travel.Following my retirement in 2014 we went on a trip to Europe and visited a number of countries.The trip was planned around a river cruise with time in Great Britain, a coach tour to Scotland and a hire car with B&B accomodation to Ireland. It included stopovers in Singapore and Dubai as recommended by Karen to break up the flight times. Karen was always open with ideas in planning the trip ,as it was all new to us. This resulted in the trip being very well organised and a successful holiday without too much stress, thanks to Karen.Our next trip was to New Zealand which Karen planned in a different way with a recommendation to fly to NZ, hire a car and arrange accomodation around the South and North Islands. Karen pointed us in the right direction based on her NZ experience and the contacts with NZ tourism which provided a good base to plan the trip. She also allowed us the flexibility to be involved in accomodation and activity options which was invaluable when we did the trip as we had a better knowledge of the areas.Once again a great trip thanks to the flexibility, planning and organisation abilities of Karen.Canada & Alaska is planned to be our next trip and Karen has been able to use her experiences to give us options to select.Karen has the ability to assess what type of travel suits you and in this instance she has recommended an organised coach/rail tour and cruise package.This trip was already booked but unfortunately had to be cancelled prior to final payment due to unforeseen health issues. This decision was not an easy one but Karen was upfront with the options and fortunately with her travel insurance recommendation and experience we were able to resolve the cancellation in an acceptable manner.This will enable us to rebook the trip later when circumstances permit as all the planning work has been done.In summary the Home Travel system enables all the consultation to be done at home, either the clients or consultants.Karen always makes us feel welcome and operates in an informal and professional basis.She genuinely cares about making your holiday as least stressful as possible and provides an enthusiastic and open approach to planning a holiday. You also feel supported by Karen whilst travelling should anything go wrong.We would have no hesitation in recommending Karen as a travel consultant based on our experiences to date.


Thanks Robyn. Had a wonderful time and all planning went without a hitch. Paid for upgrade to business class return Barcelona to Dubai on a380. Will be budgeting for this class on future flights, especially return – there’s no comparison. Hotels were good with fabulous position. Went to the Piranese and Costa Brava – loved the Gothic area, tapas bars and sangria. Regent Seven Seas was good, provided good entertainment, majority American passengers and many older than I have experienced before. The benefit being the option of free tours, offering very good guides and information. My intuition is leaning towards Seabourn, purely for the extra personal service both in hospitality and cleaning staff, but it’s close. I fell in love with Athens, particularly our end of town. Will keep my eyes peeled for further cruising 2015.
Many thanks again
Cheers Marie

Helena & Geoff

Good Morning Robyn, Yes, we are home to winter…… the sheets are hanging on the line with very little hope of drying…. We did have a great time, lots of adventures (for us unadventurous types) and wonderful moments we will always remember with a smile. The cruising was new to us and very enjoyable, Uniworld in every aspect very good. We don’t have any problems to solve post trip , you took care of all in advance. By the time we got home the folder you supplied us with had become very slim as we peeled off vouchers (some not required!!) and got on with the task of being travellers. I could probably do this again! Thankyou for smoothing the way for us, your advice and suggestions.
Again our thanks
Helena & Geoff


Hi Robyn, Just wanted to say thank you for organising our trip, we had a really good time.
We wanted just to let you know even after our bad start every thing after that was very well organised, we got to know 3 other couples from the mainland doing the same as us when we got to the Novotel in Beijing they had a basic room and we had a Deluxe Premier room and had access to a happy 2 hours every night from 6-8 pm with very nice drinks and food made us feel very special also laundry free. The other people could not believe our luck they also paid much more than us I gave them each a card of yours and said you would love to plan their next holiday, who knows you may get some business one couple live in Victoria and the other 2 couples live in New-south Wales they wanted to know how you would do such things as visas etc like the ones for China I told them you would have no problems with thatThanks again and we will be letting you know when we are looking for our next trip.
Cheers Yonnie

Mikes trip

Hi Robyn, Thank you for a great trip.The location of accommodation was perfect in Istanbul, Athens and Barcelona. Locations excellent allowing us to discover the cities treasures with ease and provided access to day tours leaving from the square with just a short walk from the hotel to the coaches. The cruise……..fantastic. The free tours provided excellent Guides and commentary.Thanks again Robyn, why would we go to anyone else after experiencing your recommendations and professionalism in ensuring all documentation and requirements were at our finger tips along the way with nothing overlooked.Many thanks, Until next time.

Kind Regards Mike

john & anna

Hi Robyn
Yes, we’re really home, and one of the first things we did was light the heater! Though we did have some bad weather, in Amsterdam and Paris, we didn’t let it bother us, not too much anyway. I think we went through 3 umbrellas the first day! Vendome was a gorgeous antidote, ancient Centre Ville, beautiful gardens and lovely self catering cottage, we felt like locals. And the rest just flowed beautifully; we love the trains! As you can see, lots of anecdotes and stories, and loads of photos and memories! THANK YOU for helping to make it the wonderful trip it was! Once again, our thanks.
John & Anna

heather & greg

Hi Robyn, Yes we had a great time, it was a really nice mix of catching up with family and touring. Everything went well, all our flights. accommodation and transfers were excellent , we especially enjoyed our time on the Amalfi coast and we thought that Ravello was superb. Many thanks and we’ll be back in touch for the next time.
Heather and Greg


Thanks for your note and follow up Robyn. The trip was indeed wonderful in all respects. Hotels ranged from outstanding to very good .We also came back up top on the Qantas 747, which was a lovely way to end our holiday. Thank-you for your service and work on our behalf, which we found to be of a very high standard.
Kind regards


Hi Robyn, I got home safely today. I wanted to say a BIG THANK YOU for all of the travel arrangements you made for me this year. You made a lot of travel, as easy as possible. I really appreciate your great help. I hope you and Murray have a wonderful Christmas.
Thanks again, Best Regards

Denise and Jamie

Thanks Stacey for all your help and guidance with the booking of our European holiday, everything went exceptionally well and after catching up with Morgan travelled safely through the UK, Germany, Czech Republic, Italy, Ireland & Dubai. The professional service shown by you is to be commended as we considered & changed our plans a number of times before we finally booked. All the paperwork needed was in our travel folder you supplied & at no stage were we unsure as to the address or contact no’s for accommodation or even train stations or times.


Shout out to the most amazing travel agent ever. Stacey Lyons you are one in a million. Thanks for saving us from a ruined holiday. I don’t know what I’d do without you. Dan and I can’t thank you enough for fixing our holiday plans and ensuring we still get away. Peeps if you need to book a holiday contact this amazing woman she’s the bomb!!!!!!!


Me too Em & yes Stace is the best, why people don’t understand that travel agents are the best way to go is beyond me


Stacey is the best. She’s booked a couple of trips for me. Was recommended by Selena.

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